All tickets on Crowdify are non-refundable once purchased.

This helps organisers plan their events with confidence and keep things fair for everyone.

Plans change — we get it! If you can’t attend, you can list your ticket back on Crowdify so it can be picked up by another attendee.

You don’t need to organise anything yourself — Crowdify handles the ticket transfer securely.

If you already know someone who wants your ticket, you can privately list the ticket on Crowdify and share it directly with them.

This keeps everything official and secure, while still letting you pass the ticket on to someone you trust.

Once your ticket is successfully picked up by a new attendee through Crowdify — whether publicly or privately:

- The new attendee receives the ticket
- You receive a refund of the original ticket price (minus any applicable fees)

All payments and transfers happen safely within the platform.

To protect everyone involved:

- Tickets can only be listed, transferred, or passed on through Crowdify
- Tickets can’t be sold or shared outside the platform

This helps prevent scams, duplicate tickets, and unauthorised access.

Listing a ticket doesn’t guarantee it will be picked up.

Refunds are only issued once the ticket has been successfully transferred to another attendee.

If an organiser cancels an event, refunds will be handled in line with their cancellation policy and applicable consumer laws.