Organiser Agreement

Last updated: 22 May 2026

This Organiser Agreement applies to anyone who lists, hosts, or operates an Event on the Crowdify platform. It supplements the Crowdify Terms of Service, Privacy Policy, Refund Policy, Acceptable Use Policy, and Payout Policy.

1. About this Agreement

This Organiser Agreement is a binding contract between Crowdify Pty Ltd (ABN 47 692 719 305) and you (the "Organiser") when you list, host, or operate an Event on the Crowdify platform.

It supplements and should be read alongside:

• the Crowdify Terms of Service
• the Crowdify Privacy Policy
• the Crowdify Refund Policy
• the Crowdify Acceptable Use Policy
• the Crowdify Payout Policy

If there is any conflict between this Agreement and the general Terms of Service in respect of your role as an Organiser, this Agreement prevails.

By creating a paid Event on the Platform, you confirm that you have read, understood, and agree to be bound by this Agreement. Where you are acting on behalf of a business, partnership, or other entity, you warrant that you have authority to bind that entity, and references to "you" mean both you personally and the entity for whose benefit the Event is run.

2. Your role and Crowdify's role

You are the organiser, host, promoter, and supplier of the Event. You own the Event and the customer relationships arising from it (subject to the Privacy Act restrictions in section 7 below).

Crowdify is a technology platform that:

• lets you list the Event
• facilitates payments to and from Attendees via Stripe
• facilitates ticket delivery, resale, and refund processing
• provides Event communication, community, and reporting tools
• retains a 12% platform fee on successfully funded Events and Ticketed Events (see section 3)

Crowdify is not your co-organiser, employer, partner, agent, or representative. Crowdify does not exercise editorial control over your Event content, set ticket prices, or attend the Event.

3. Payments and Fees

All ticket payments are processed by Stripe Payments Australia Pty Ltd (AFSL #500105). Crowdify is the merchant of record on each transaction; card statements will display a "CROWDIFY" descriptor.

Pre-authorisation model (Crowdfunded Events):

• Attendee cards are pre-authorised at the time of contribution; no charge occurs unless the funding goal is reached by the funding deadline.
• If the goal is reached: cards are charged and the funds are held by Crowdify pending release in line with the Payout Policy.
• If the goal is not reached: all pre-authorisations are released. No charge ever occurs and no fee is payable.

Instant-capture model (Ticketed Events):

• Attendee cards are charged at the time of purchase. Funds are held by Crowdify pending release 24 hours after the Event ends, subject to the Payout Policy.

Free Events:

• No card is taken. No fee is payable.

Fees on paid Events:

• Crowdify charges a 12% platform fee on the gross ticket revenue of each successfully charged transaction.
• Stripe deducts its own processing fee from each transaction (currently 1.75% + A$0.30 per transaction for domestic Australian cards; higher for international cards; see https://stripe.com/au/pricing). Who bears the Stripe fee depends on the fee-handling mode you select when creating the Event:
  • Absorb — the Stripe fee is deducted from Crowdify's 12% platform share. You receive 88% of the ticket price.
  • Pass to buyer — the Stripe fee is added on top of the ticket price at checkout, paid by the Attendee. You receive 88% of the ticket price.
  • Include in price — the displayed ticket price is grossed up so the Stripe fee is invisibly baked in. You receive 88% of the base (pre-uplift) price.
• Crowdify is not currently registered for GST. The 12% platform fee is therefore a flat service fee with no GST component. We will notify Organisers in advance if and when this changes (Crowdify must register for GST if its turnover reaches A$75,000 per 12-month period and may register voluntarily before then; see ATO guidance).

By agreeing to this Agreement, you also agree to:

• the Stripe Services Agreement (https://stripe.com/au/legal/ssa)
• the Stripe Connected Account Agreement (https://stripe.com/au/legal/connect-account)

You acknowledge that Stripe may amend these agreements from time to time.

4. Payouts

The Payout Policy sets out the full payout flow, including the host-tier system, cool-off period, and funding-cap rules. In summary:

To receive payouts, you must:

1. complete Stripe Connect Express onboarding (identity verification + bank-account confirmation)
2. pass the Crowdify trust system gates for your tier
3. provide a valid Australian bank account in your name or your registered business name

Stripe holds your KYC information and bank-account details directly. Crowdify does not see or store identity documents or bank-account numbers.

Payouts are processed by Stripe Connect transfer to your connected account. Stripe payouts to Australian bank accounts typically arrive 1–3 business days after release. Crowdify does not hold an Australian Financial Services Licence and does not provide payment, deposit-taking, or settlement services itself.

5. Cancellations and Refunds

Before the funding goal is reached (Crowdfunded Events) or before cards are charged (Ticketed Events):

• If you cancel an Event, no charges occur and no Attendee is debited.

After cards are charged but before funds have been released to you:

• Crowdify will automatically refund all Attendees in full if you cancel. No action is required from you.

After funds have been released to you:

• If you cancel the Event, you must refund all Attendees in full within 14 days of cancellation. You must provide Crowdify with proof of refund on request.
• If you fail to refund Attendees, Crowdify may:
  • deduct outstanding refund amounts from any future payouts owed to you
  • reverse the Stripe transfer where Stripe permits, and refund Attendees directly
  • take legal or debt-collection action to recover the funds on behalf of affected Attendees
  • suspend or permanently terminate your Account

Your refund obligation to Attendees under the Australian Consumer Law is independent of, and additional to, your obligations under this Agreement. You cannot exclude or limit your ACL refund obligations to Attendees through any term in your own ticketing rules.

Where Crowdify processes a refund on your behalf:

• Stripe's processing fee is not returned by Stripe (it is borne by you for the refunded transaction).
• Crowdify's 12% platform fee on a refunded ticket is refunded to you where the refund is full and processed before payout.

6. Chargebacks and Disputes

If an Attendee disputes a charge through their bank or card issuer (a chargeback), Stripe and the card network handle the dispute under their rules. Crowdify will:

• notify you immediately and request evidence (Event delivery details, communication history, ticket records)
• respond to the chargeback on its own behalf and on your behalf
• decide, in good faith, whether to defend the chargeback

If the chargeback is decided in the Attendee's favour:

• the disputed amount is recovered from your held funds, or deducted from future payouts
• Stripe charges a chargeback fee (currently A$25 per dispute), which Crowdify passes through to you
• if the disputed amount exceeds your held funds, you are personally liable for the difference

If your chargeback rate exceeds 1% of transactions, your Account may be flagged or suspended. Persistent chargebacks may result in Stripe blocking your connected account, which Crowdify cannot override.

You may not encourage Attendees to dispute charges through their bank instead of requesting a refund through Crowdify or you directly.

7. Privacy and Attendee Data

When your Event is funded (Crowdfunded) or a ticket is purchased (Ticketed), you receive limited Attendee personal information:

• full name
• email address
• any answers the Attendee gave to buyer questions you configured

You must use this information only for Event management. You must not use Attendee personal information for any of the following purposes unless the Attendee has given you clear, specific, opt-in consent (which Crowdify does not collect on your behalf):

• marketing your own Events or unrelated products and services
• sharing the data with third parties
• adding the Attendee to any general mailing list

You are independently bound by:

• the Privacy Act 1988 (Cth) and the Australian Privacy Principles
• the Spam Act 2003 (Cth)
• the Do Not Call Register Act 2006 (Cth) where applicable

Where the Privacy Act would apply to you (most Organisers above the A$3m turnover threshold, and any Organiser regardless of turnover where the Event involves health information, credit reporting, or contracted services to government), you must have your own privacy policy and procedures.

You must respond to Attendee data-rights requests (access, correction, deletion) that relate to your own use of their data within 30 days. You may forward such requests to Crowdify at privacy@crowdify.com.au where they relate to information Crowdify holds.

You must notify Crowdify within 24 hours of becoming aware of any actual or suspected unauthorised access to Attendee data you hold.

8. Identity Verification and AML/CTF

Before you can receive payouts, Stripe will verify your identity through Stripe Connect Express onboarding. This includes (depending on whether you onboard as an individual or a business):

• name, date of birth, address
• government-issued photo ID (driver licence, passport, or equivalent)
• beneficial-ownership information (for businesses)
• Australian bank account details

This information is collected by Stripe directly and held under Stripe's privacy policy. Crowdify does not see or store identity documents.

You consent to Stripe sharing the outcome of your KYC checks with Crowdify (verified / not verified / restricted), and to Crowdify and Stripe sharing your transaction information with AUSTRAC or law enforcement where required by law (including under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth)).

You must not:

• submit false identity information or another person's identity documents
• onboard multiple connected accounts to circumvent funding caps, payouts, or other Platform controls
• operate a business or activity prohibited by the Stripe Restricted Businesses list (https://stripe.com/legal/restricted-businesses)

9. Tax

You are responsible for:

• declaring income from your Events to the Australian Taxation Office
• registering for GST if your turnover exceeds A$75,000 in any 12-month period
• issuing tax invoices to Attendees on request where you are GST-registered and the supply is taxable

Recipient-Created Tax Invoice (RCTI) arrangement: Where you are registered for GST and notify Crowdify of your ABN and GST status, you and Crowdify enter into a Recipient-Created Tax Invoice agreement under s 29-70 of the A New Tax System (Goods and Services Tax) Act 1999 (Cth) and the Commissioner's RCTI determinations. Under this arrangement:

• Crowdify (as the recipient of your supply for the Event side of the transaction) may issue Tax Invoices in your name on your behalf to Attendees who buy tickets.
• You will not issue a separate Tax Invoice for the same supply.
• Both parties will retain a copy of each RCTI for the period required by the GST law (currently 5 years).
• Either party may terminate this RCTI arrangement on 21 days' written notice.

Crowdify is currently not registered for GST and does not include a GST component in its 12% platform fee. This will be updated when Crowdify registers.

Sharing Economy Reporting Regime (SERR): From 1 July 2024, Crowdify is obliged under Schedule 1 Division 396 of the Taxation Administration Act 1953 to report taxable supplies of services facilitated through the Platform to the ATO biannually. You consent to this reporting.

Crowdify does not withhold tax from your payouts and does not provide tax advice. You should consult a registered tax agent.

10. Legal and Compliance Obligations

You warrant and undertake that, for every Event you list:

• you hold all permits, licences, registrations, and approvals required by law (including council event permits, liquor licences under the relevant state Liquor Act, food licences under the relevant state Food Act, music-use licences from APRA AMCOS and PPCA, copyright clearances, and any other regulatory approval)
• you maintain appropriate public liability insurance for the Event (Crowdify recommends a minimum of A$10m; many venues require A$20m)
• you comply with all applicable Work Health and Safety laws and have an emergency-management plan appropriate to the Event size
• you provide accessibility arrangements as required by the Disability Discrimination Act 1992 (Cth)
• the content, advertising, and conduct of the Event complies with the Australian Consumer Law (in particular, you make no misleading or deceptive representation about the Event under s 18 of the ACL)
• the Event does not involve any activity prohibited under the Acceptable Use Policy or the Stripe Restricted Businesses list

Crowdify may require evidence of permits, insurance, or other compliance documentation at any time. Failure to provide reasonable evidence may result in payout suspension or Event removal.

Crowdify does not pre-verify, audit, or guarantee any Organiser's compliance with these obligations. Pre-publication review of Event listings by Crowdify staff is a basic editorial check (e.g. for clarity and policy compliance), not a regulatory audit.

11. Acceptable Use

You agree to comply with the Crowdify Acceptable Use Policy and the Stripe Restricted Businesses list at all times.

In particular, you must not list, advertise, or run Events that:

• are illegal under Australian law
• involve unauthorised pharmaceuticals, illegal drugs, weapons, gambling, or adult content
• promote or facilitate hate, harassment, violence, or unlawful discrimination
• involve unlicensed financial services, multi-level marketing schemes, or pyramid schemes
• misrepresent the headliner, venue, programming, or other material feature of the Event

Crowdify may, at its discretion, remove, suspend, or refuse any Event that violates this clause, the Acceptable Use Policy, or any other provision of these Terms.

12. The Trust System and Promotion

Crowdify operates a host trust system that assigns each Organiser a public tier:

• New Host (default — first 3 Events)
• Trusted Host (after 3 successful Events plus other criteria)
• Top Host (admin-approved partner status)

The full mechanics, including funding caps for each tier, payout splits, decay rules, and anti-gaming protections, are set out in the Payout Policy.

You can view a summary of inputs to your trust score at /account/trust. Some inputs (raw weights, specific chargeback counts) are not publicly disclosed to reduce gaming.

Where Crowdify offers paid promotion (featured placement, sponsored slots) in future, such promotion will be clearly labelled as "Sponsored" or equivalent. Crowdify does not currently sell paid promotion.

13. Account Suspension and Termination

Crowdify may suspend or terminate your Account, withhold payouts, or take other action at any time where:

• you breach this Agreement, the Terms of Service, the Acceptable Use Policy, the Refund Policy, or the Payout Policy
• your chargeback rate exceeds 1%, or your refund-request rate is unusually high
• Stripe suspends or restricts your connected account
• Crowdify reasonably suspects fraud, money laundering, identity misrepresentation, or anti-gaming-policy breach
• Crowdify is ordered to do so by a court, regulator, or other lawful authority

Where Crowdify suspends payouts due to dispute exposure, Crowdify may hold the disputed funds for the maximum chargeback window (currently 120 days) and release the balance after that window unless dispute liability has crystallised.

On termination, your obligations under sections 5 (cancellations and refunds), 6 (chargebacks), 7 (privacy), 9 (tax), and 14 (indemnity) survive in respect of all Events you ran before termination.

14. Indemnity

You indemnify Crowdify, its officers, employees, contractors, and agents, against any claim, loss, expense, or damage (including legal costs on a full-indemnity basis) arising from or in connection with:

• your Event (including any injury, illness, property damage, or other loss suffered at or in connection with the Event)
• your User-generated content (Event listings, descriptions, images, communications)
• your breach of any term of this Agreement, the Acceptable Use Policy, the Refund Policy, the Payout Policy, the Terms of Service, or any applicable law
• any claim under the Australian Consumer Law in respect of the Event
• any chargeback, refund, or regulatory penalty Crowdify incurs on your behalf
• any breach by you of the Privacy Act, Spam Act, or other privacy/electronic-communications law in respect of Attendee data
• any third-party intellectual-property claim arising from your Event or content

This indemnity does not apply to loss caused by Crowdify's own negligence, wilful misconduct, or breach of the ACL.

15. Limitation of Crowdify's Liability

Crowdify's aggregate liability to you under or in connection with this Agreement is limited to the platform fees Crowdify earned from your Events in the twelve months immediately preceding the claim, except where the Australian Consumer Law or another non-excludable provision of Australian law prohibits such a limit.

Crowdify is not liable for indirect, consequential, special, exemplary, or punitive damages, including loss of profit, loss of revenue, loss of opportunity, loss of data, or loss of goodwill.

Where required by s 64A of the ACL (services not ordinarily acquired for personal, domestic, or household use), Crowdify's liability for breach of a consumer guarantee is limited at Crowdify's option to the resupply of those services or the cost of resupply.

16. Changes to this Agreement

Crowdify may update this Agreement from time to time. Where the change is material, Crowdify will notify you by email at least 14 days before the change takes effect.

Material changes do not affect Events that have already been listed and started accepting purchases under the previous version of this Agreement — those Events complete under the version in effect at the time of listing.

Continuing to list or run Events on the Platform after the change takes effect is acceptance of the updated Agreement. If you do not agree to a change, you may close your Account before the change takes effect, subject to your obligations in respect of Events already accepted.

17. Dispute Resolution

If you have a dispute with Crowdify:

1. Send a written complaint to legal@crowdify.com.au with a clear description of the issue. We will acknowledge within 2 business days and respond substantively within 15 business days where reasonably possible.
2. If unresolved, either party may request mediation through a recognised Australian mediation service. The parties will share mediation costs equally unless the mediator orders otherwise.
3. If mediation does not resolve the dispute, either party may bring proceedings in the courts of Victoria, Australia.

This clause does not limit either party's right to seek urgent injunctive relief or any non-excludable statutory right.

18. Governing Law

This Agreement is governed by the laws of the State of Victoria, Australia. The parties submit to the non-exclusive jurisdiction of the courts of Victoria and the federal courts of Australia.

The Australian Consumer Law applies regardless of this choice of law where the supply has the relevant Australian connection (s 67 ACL).

19. Contact

• Organiser support: hello@crowdify.com.au
• Legal notices and disputes: legal@crowdify.com.au
• Privacy enquiries: privacy@crowdify.com.au
• Verified Partner applications: partnerships@crowdify.com.au

Crowdify Pty Ltd ABN 47 692 719 305 Australia